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Frequently Asked Questions

FAQs

How is this different from an AMBER or a Silver Alert?

Both AMBER and Silver Alerts require the involvement of local authorities and have a high bar of imminent danger required to actually be issued. Both alerts are issued over a wide geographic area, making it difficult for Good Samaritans to actually help in the search.

The Q5id Guardian app makes the search localized to an area where the missing person is most likely to be found. Additionally, the Q5id Guardian app provides photos and details submitted by the Guardian subscriber to aid in the search. If a missing person is not found, the Guardian subscriber can then share those details with 911, giving the local authorities vital information to help in their search.

How will alerts of missing people be sent?

Alerts are sent via a push notification to the installed app on your phone. Alerts are sent on an opt-in basis, and if you receive an alert, you should be close enough to help.

Will alerts be sent to law enforcement?

You will be able to alert 911 directly within the app. Depending on your local agency’s technological capabilities, details such as your loved one’s height, weight, age, and other information can be sent directly to the operator to help find them.

What do I do if I find a missing person?

You’ll be able to message or call the Guardian subscriber who issued the alert directly through the app. This allows you to coordinate directly with them to reunite the missing person with their loved one. 

How much will the app cost?

It is free to be a Volunteer Guardian, so your entire neighborhood can participate even if they have no need to create a member profile for a child or vulnerable adult. Initial enrollment as a Q5id subscriber has a one-time $5 fee, and the monthly subscription is $3.99.

Why do I have to use the Q5id app to become a Guardian?

We rely on the Q5id identity proofing services to ensure that everyone enrolled in the app is exactly who they claim to be. No one can pretend to be younger, older, or pretend to be someone you know. By verifying the identity of every person enrolled, we keep the Q5id Guardian community full of volunteers you can trust. 

Do I have to verify my identity even if I’m just a volunteer and not a subscriber?

Yes, all members of the Q5id Guardian community must verify their identity to participate. This keeps users and their loved ones safe.

What if I change my mind after enrolling?

You can contact us at guardian@q5id.com and request that your information is deleted.

What information do I need to provide to verify my identity?

You’ll need a government-issued ID, a well-lit area, and your mobile phone. The Q5id identity proofing process confirms your identity with a facial scan, palm scan, and check of your government-issued ID. once you’ve completed your Q5id verification. For ultimate security, Q5id Guardian utilizes passwordless login with either your face or palm providing access to the app once you’ve completed your Q5id verification.

Will the app work on a tablet?

Yes, the app can be used on a tablet provided it has a cellular subscription enabled.