Frequently Asked Questions

Both AMBER and Silver alerts require the involvement of local authorities and specific criteria that must be met in order to broadcast an alert. Often these alerts require a high bar of imminent danger in order to be issued and often involves a vehicle. 

The Q5id Guardian app makes the search localized to an area where the missing person is most likely to be found. The Q5id Guardian app provides photos and details submitted by the Guardian+ subscriber to aid in the search. Additionally, the involvement of law enforcement is not required to issue an alert through the Guardian app.

When an alert is issued in your immediate area you will receive a push notification to your mobile device notifying you to join the search.  You must choose to opt-in to push notifications from the Guardian app to receive alerts.

As a Guardian+ subscriber issuing an alert is easy!  

Here’s how it works: 

1. Set up at least one profile for a loved one in the app

2. Issue an alert from either the “Loved Ones” or “Alerts” tabs by simply pressing the “Create Alert” button at the top of the screen

3. Choose which loved one you would like to issue the alert for

4. Add additional details – providing as much information as possible that might help Guardian volunteers locate and recognize your loved one more quickly

5. Choose the location your loved one went missing from

6. Click the “Send Alert” button and all nearby Guardian volunteers will be alerted into action

As a Guardian+ subscriber set up profiles for your loved ones ahead of time, so that if the worst should happen and you need to issue an immediate alert for them, their profile is already complete.  

Creating a loved one profile requires the following information:  

-First and last name 

-Birthday

-Physical details – height, weight, hair color, eye color  

-At least one recent photo (can include up to 5 images) 

-Any additional details that might help identify your loved one 

To set up a loved ones profile simply navigate to the Loved Ones tab on the app, click the large circle with a plus button in the center, and the app will guide you through the rest! These profiles will be attached to any alert issued on that person’s behalf.  

NOTE: Please keep your loved ones profile information current to help in identifying your loved ones.

All Guardian members can contact emergency personnel directly within the app.

If you find the missing person, please contact 911 immediately.

It is FREE to download the Q5id Guardian app and become a volunteer. As a free volunteer, you’ll receive alerts about missing people in your immediate area and can join the search.  

To activate additional features, members can become a Guardian+ subscriber for $3.99 a month. Subscribers can create profiles for each of their loved ones, and the information will be attached to any alert issued on their behalf.

We rely on Q5id’s identity proofing technology to help us ensure that everyone enrolled in the app is exactly who they claim to be.  

By verifying the identity of every person enrolled, we keep the Q5id Guardian community full of volunteers you can trust.

Yes, all members of the Q5id Guardian community must verify their identity to participate. This keeps everyone and their loved ones safe.

You can contact us at privacy@q5id.com and request that your information is deleted. 

You’ll need a government-issued ID, a well-lit area, and your mobile phone. The identity proofing process verifies your identity with a facial scan, palm scans, voice samples, and your government-issued ID. It takes less than 3 minutes!  

Once you have verified your identity, for ultimate security, Q5id Guardian utilizes passwordless login by having you scan your face and palm when accessing the app.

While requiring biometric authentication and identity proofing helps secure the systems you’re accessing, any data in our databases are secured with end-to-end encryption, ensuring that it can’t be stolen or misused. Even if it was, the encryption is such that any external party can recover no usable data. It’s encrypted at rest and in motion to maintain the confidentiality and privacy of the information.

Data, such as name, address, email, and phone number are encrypted and saved. Biometrics are converted into a character string using a hashing algorithm that cannot be reverse-engineered. Images may be stored when required by law. Any stored images are secured in a data vault.

Yes, the app can be used on a tablet provided it has a cellular subscription enabled.

The Q5id Guardian community is comprised of like-minded individuals who want to protect their loved ones or help find missing loved ones and help return them home safely. Due to the sensitive nature of the Guardian community, all members will be cross-checked against the National Sex Offender Registry. The initial check happens during the identity verification process, and we will continue to check all Guardian members against the National Sex Offender Registry on a regular basis.  

People who are on the National Sex Offender Registry are not permitted to join the Guardian community.